TheCygnusIT keeps Sydney businesses running — Microsoft 365 & Google Workspace admin, Windows Server support, and security essentials — then helps your team get real value from the AI tools you're already paying for.
No jargon, no upsell theatre — just the IT foundations handled properly, with AI layered on once the basics are solid.
Most businesses have Copilot or Gemini sitting inside their Microsoft 365 or Google Workspace plan, unused or half-configured. This is where I spend most of my own focus right now — helping teams turn that unused seat into something that actually saves time.
TheCygnusIT is newly launched, so these are example scenarios based on real service tiers — not past client work — to show the kind of problem I solve and how I'd approach it. Real case studies will replace these as client projects are completed.
Scenario: A 6-person business runs on personal Gmail accounts and shared spreadsheets, with no real file structure or access control.
Approach: Migrate to Google Workspace, set up proper user accounts, shared drives, and permissions, and configure MFA across every account.
Outcome: A secure, organised environment the business actually owns — not scattered across personal accounts.
Scenario: An existing business has no backup policy, shared passwords in a spreadsheet, and no MFA enabled anywhere.
Approach: Roll out a password manager, enforce MFA, configure automated backups, and run a short staff phishing-awareness session.
Outcome: Baseline IT hygiene in place, reducing the most common and preventable risks.
Scenario: A business already pays for Microsoft 365 Copilot licenses but nobody on the team uses them.
Approach: Configure Copilot with correct data permissions, then run a hands-on session covering practical prompts for drafting, summarising, and reporting.
Outcome: A team actually using the AI tools they're already paying for, saving time on everyday admin.
Every business's setup is different, so pricing is quoted after a quick look at what you actually need — not off a fixed menu.
A fixed monthly retainer covering ongoing helpdesk, admin, and maintenance — ideal if you want predictable IT support without watching the clock.
For one-off work — new business setup, security essentials, AI rollout — you get a fixed quote upfront after a short scoping chat, no surprises.
For occasional or one-off issues outside a retainer, billed hourly and agreed before any work starts.
All work covered by professional indemnity & public liability insurance. Get in touch for a free scoping chat and a quote tailored to your business.
Built on years of hands-on networking and helpdesk work — not theory, not outsourced tickets. One person, one point of contact, who actually shows up.